Refunds & Returns
Last updated 30 August 2026.
Thank you for shopping with us. If you are not 100% satisfied with your purchase, we are here to help.
Customer support
You can reach our support team any time at theteam@customersupport.care. We do our very best to respond within 24 hours, 7 days a week.
Order cancellation
Cancelling an order is free at any time before it ships. If your order has been paid and you need to change or cancel it, contact us as soon as you can: most orders ship within 24 to 48 hours of ordering.
Once the packaging and shipping process has started, the order can no longer be cancelled. From that point the returns policy below applies instead.
Returns policy
Our products can be returned within 15 days of the original purchase.
A $50 per-order fee, which covers the original product packing and handling, applies when you are returning for one of these reasons:
- Better price found
- Changed mind
- Doesn't fit
- No longer needed
- Ordered wrong item
For these change of mind returns, items must be shipped back to the original warehouse your package was sent from, at your own cost. The $50 fee and the return postage do not apply to damaged, incorrect or missing orders; those are covered further down and cost you nothing.
To be eligible for a return, please ensure:
- The product was purchased within the last 15 days.
- The product is in its original packaging.
- You have the receipt, order confirmation or proof of purchase from this website.
- The purchase was made on this website. We are unable to accept returns of purchases made from third-party retailers.
Products that do not meet these criteria will not be considered for return.
Refunds
Your refund will be processed 24 to 48 hours after we receive the returned item. Payment providers usually take a few further working days to show the money back on your statement.
Refunds go back to the original payment method you used, your card via Stripe or your PayPal account. If you would rather, we can hold the amount as store credit against a future purchase instead; just ask.
Damaged items
If you receive a damaged product, please notify us immediately at theteam@customersupport.care. Damaged items and products with missing parts are addressed quickly by our customer service team, at no cost to you. A photo of the item and the packaging helps us sort it fastest.
Incorrect item sent
If you receive a product that is different from what you ordered, please notify us immediately. Incorrectly sent items are addressed quickly by our customer service team, and the change of mind fee does not apply.
Order not received
If you do not receive your order, please notify us immediately. Unreceived orders are addressed quickly by our customer service team. If your order is not delivered, you are eligible for a full refund.
How to start a return
Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm what applies in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order.
If something goes wrong
If you are unhappy with how we have handled a return, see our complaints handling policy. Nothing on this page affects your rights as a consumer.