Contact us
Last updated 30 August 2026. Questions about a product, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Our support team is available 7 days a week and will respond within 24 hours.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameVintage Briefcase Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- USA administration office1370 N St Andrews Pl, Los Angeles, CA 90028, United States
- UK administration officeSuite 5, 2 Sheraton St, London W1F 8BH, United Kingdom
- Regional office and warehouse, South East Asia33/22 Lamlaung Resort, Moo 3, T.Lampakbea, Banlaem, Phetchaburi 76000, Thailand
- International call centre+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $100 ship free with tracked delivery (a flat $25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How quickly do you reply?
Within 24 hours, 7 days a week. A real person reads and answers every message.
Where is my order?
Check the order tracking page first. Your tracking code arrives by email 48 to 96 hours after purchase, once the parcel has actually shipped. If you cannot find the email, contact us with your order number and we will resend it.
Can I change or cancel my order?
Yes, free of charge at any time before it ships. Most orders ship within 24 to 48 hours, so contact us as soon as you can.
Do you have a phone number?
Yes, our international call centre on +66 98 391 3877. Email is usually the fastest way to reach us, and it gives us a written record of your order details.
Can I visit you?
We are an online only store, so there is no showroom to visit. That is part of how the prices stay where they are. Our office addresses are published on this page so you always know who you are buying from.