{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across the USA on orders of USD 100 or more; a flat USD 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 30 August 2026. Where we deliver We deliver right across the USA, including New York City, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, San Francisco and Seattle. Delivery times are the same wherever you are in the country: 5 to 7 days once your order has been handled. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. There is no express or next-day delivery option. Every order goes by the same tracked standard service. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 48 to 96 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://vintagebriefcase.com/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "A 15 day return window from purchase. Change of mind returns carry a USD 50 per-order packing and handling fee and return postage is paid by the buyer. Goods must be in original packaging with proof of purchase from this website. Damaged, incorrect or undelivered orders are handled by support at no fee.",
    "content": "Refunds & Returns Last updated 30 August 2026. Thank you for shopping with us. If you are not 100% satisfied with your purchase, we are here to help. Customer support You can reach our support team any time at theteam@customersupport.care . We do our very best to respond within 24 hours, 7 days a week. Order cancellation Cancelling an order is free at any time before it ships. If your order has been paid and you need to change or cancel it, contact us as soon as you can: most orders ship within 24 to 48 hours of ordering. Once the packaging and shipping process has started, the order can no longer be cancelled. From that point the returns policy below applies instead. Returns policy Our products can be returned within 15 days of the original purchase. A $50 per-order fee, which covers the original product packing and handling, applies when you are returning for one of these reasons: Better price found Changed mind Doesn't fit No longer needed Ordered wrong item For these change of mind returns, items must be shipped back to the original warehouse your package was sent from, at your own cost. The $50 fee and the return postage do not apply to damaged, incorrect or missing orders; those are covered further down and cost you nothing. To be eligible for a return, please ensure: The product was purchased within the last 15 days. The product is in its original packaging. You have the receipt, order confirmation or proof of purchase from this website. The purchase was made on this website. We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return. Refunds Your refund will be processed 24 to 48 hours after we receive the returned item. Payment providers usually take a few further working days to show the money back on your statement. Refunds go back to the original payment method you used, your card via Stripe or your PayPal account. If you would rather, we can hold the amount as store credit against a future purchase instead; just ask. Damaged items If you receive a damaged product, please notify us immediately at theteam@customersupport.care . Damaged items and products with missing parts are addressed quickly by our customer service team, at no cost to you. A photo of the item and the packaging helps us sort it fastest. Incorrect item sent If you receive a product that is different from what you ordered, please notify us immediately. Incorrectly sent items are addressed quickly by our customer service team, and the change of mind fee does not apply. Order not received If you do not receive your order, please notify us immediately. Unreceived orders are addressed quickly by our customer service team. If your order is not delivered, you are eligible for a full refund. How to start a return Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm what applies in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order. If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . Nothing on this page affects your rights as a consumer.",
    "url": "https://vintagebriefcase.com/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Vintage Briefcase Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 30 August 2026. This Privacy Policy explains how Vintage Briefcase Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit vintagebriefcase.com or buy from us. We collect as little as we can, and we are plain about what we do with it. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect This site has no user accounts and no comments section, so there is nothing to collect there. What we do collect: Checkout details : your name, delivery and billing address, email address and phone number, collected when you place an order so we can fulfil and deliver it. Payment information : handled entirely by our payment processors, Stripe and PayPal, over encrypted connections. We never see or store your full card number. Order records : what you bought, when, and where it was sent, kept so we can handle support, returns and our tax obligations. Messages you send us : if you email us or use a form on this site, we keep the message so we can reply and follow up. Cookies & Browser Storage Our cookie use is minimal: Your shopping cart is kept in your own browser's storage. It stays on your device and is not sent to us until you check out. Analytics runs only if it is enabled on the site and you accept it through the cookie banner. It helps us see which pages are used so we can improve them. Checkout happens on Stripe's or PayPal's own pages, which set their own cookies under their own privacy policies. We do not use advertising trackers, and we do not sell your personal data. For the full detail see our Cookie Policy . How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations and delivery updates by email. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to run the store: with Stripe or PayPal to take your payment, with delivery couriers to get your order to you, and with an analytics provider if analytics is enabled and you have accepted it. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights You can, at any time: Ask for a copy of the personal data we hold about you. Ask us to correct data that is inaccurate. Ask us to erase your data, except records we must keep by law, such as tax records of completed orders. Object to any processing you are not comfortable with. To exercise any of these rights, email us at theteam@customersupport.care . A real person will reply within 24 hours, and we will act on your request within the timeframe required by applicable law. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections across the site and at checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Vintage Briefcase Company, a division of Caruso Consulting Co Ltd USA administration office: 1370 N St Andrews Pl, Los Angeles, CA 90028, United States Regional office and warehouse, South East Asia: 33/22 Lamlaung Resort, Moo 3, T.Lampakbea, Banlaem, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://vintagebriefcase.com/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Vintage Briefcase Company.",
    "content": "Terms & Conditions Last updated 30 August 2026. These Terms & Conditions govern your use of vintagebriefcase.com and any purchase you make from Vintage Briefcase Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). We provide services to you subject to the notices, terms and conditions set out in this agreement. By accessing, browsing or otherwise using the site, or by placing an order, you agree to all of them. Please read them carefully. We reserve the right to change this site and these terms at any time. Age Requirement By accepting these terms through your use of the site, you certify that you are 18 years of age or older. If you are under 18, please use this site only under the supervision of a parent or legal guardian. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Upload, distribute or publish through the site any content or material that contains bugs, viruses, worms, trojan horses or other harmful code; that is libelous, threatening, defamatory, obscene, indecent or discriminatory, or that could give rise to civil or criminal liability under the laws of the United States or of any other country that may apply; or that violates or infringes the copyrights, patents, trademarks, service marks, trade secrets or other proprietary rights of any person. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Submit false information or impersonate any person or entity. Licence & Intellectual Property Subject to these terms, we grant you a limited, revocable, non-transferable and non-exclusive licence to access and use the site by displaying it in your internet browser, only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as we explicitly permit in advance. Any violation of this agreement results in the immediate revocation of this licence without notice to you. Unless we explicitly permit otherwise in advance, all materials on this site, including images, text, illustrations, designs, icons, photographs and other written or downloadable materials (together, the \"Contents\"), are intended solely for personal, non-commercial use. All content, including the Vintage Briefcase Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this site or any portion of it unless we expressly permit it in writing. You may not make commercial use of any information provided on the site or use the site for the benefit of another business. We reserve the right to refuse service, terminate accounts and cancel orders at our discretion, including where we believe customer conduct violates applicable law or is harmful to our interests. Passwords & Account Security If we give you an account identification and password to access parts of the site, you are solely responsible for protecting their security and confidentiality. You are responsible for all access to and use of the site by anyone using your password and identification, whether or not you actually authorised it, including all communications, transmissions and obligations (including financial obligations) incurred through that access. Each time your password or identification is used, we are entitled to treat that use as authorised by you, and we have no obligation to investigate its source. Notify us immediately of any unauthorised use of your password or identification, or of any other breach or threatened breach of the site's security. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Our pieces are vintage style reproductions and curated items, not genuine antiques, and each listing states what the item is made of. Product photos are for illustration, and slight variation in colour and finish can occur. Pricing All prices are shown in US dollars. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from vintagebriefcase.com . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, 24 hours a day, 7 days a week, and we reply within 24 hours. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers, Stripe for cards and PayPal. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Order cancellation is free at any time before your order ships. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your rights as a consumer. See also our Limited Liability Indemnity page, which forms part of these Terms. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Vintage Briefcase Company, a division of Caruso Consulting Co Ltd USA administration office: 1370 N St Andrews Pl, Los Angeles, CA 90028, United States Regional office and warehouse, South East Asia: 33/22 Lamlaung Resort, Moo 3, T.Lampakbea, Banlaem, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://vintagebriefcase.com/terms-and-conditions/"
  }
}